This shift shows how accelerating changes in climate are forcing services to be designed for survivability, not just efficiency, reshaping how systems anticipate, absorb, and adapt to disruption.
Radar Report_2025_Climate-resilient Services.pdf
Download Shift 2
Radar Report_2025_Climate-resilient Services.pdf
This shift explores how invisible AI is becoming the service layer of modern systems, transforming how services operate beneath the surface of everyday life.
CW_Radar Report_2025-01_Invisible AI as a Service Layer.pdf
Download Shift 1
CW_Radar Report_2025_Invisible AI as a Service Layer.pdf
Designing tomorrow’s services, today.
Services provide the infrastructure of modern life, but they’re changing faster than most organisations can adapt.
The Future Services Radar is a new quarterly report from CraigWalker that researches and interprets the big shifts we think are going to impact the design of future services. Each edition explores five emerging forces redefining how we live, work and connect. It brings these to life through signals of change, implications for leaders, design provocations and practical actions to take now.
This is not prediction. It is design looking at tomorrow, a way of seeing what it could become so you can think about how to shape the future rather than simply react to it.