Shift 5 tracks a critical transition toward trust-first design as the primary requirement for modern service delivery. It highlights a significant credibility gap where institutional trust has plummeted, leaving organizations to prove their legitimacy through transparency and ethical practices rather than mere efficiency. This shift details how emerging technologies like AI and digital identity wallets must be paired with explainability and verifiable audit trails to meet rising user expectations. Regulatory shifts, such as the EU AI Act, are transforming these concepts from voluntary virtues into legal mandates that combat deceptive "dark patterns."
CW_radar_report_2025_trust_first_design.pdf
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CW_radar_report_2025_trust_first_design.pdf
Shift 4 tracks Health as a Service. We are seeing healthcare move away from the traditional model of episodic treatment to proactive, continuous care. A growing industry, healthcare is expected to represent approximately 10-11% of the Global GDP by this year. Governments and industry are exploring cross sector partnerships between health, retail and tech, swapping annual check-ups for background monitoring through wearables that can track everything from heart rhythm to metabolic stress in real time.
CW_Radar_Report_2025_Health_as_a_Service.pdf
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CW_Radar_Report_2025_Health_as_a_Service.pdf
Consent is moving from a legal formality to a service feature. People are being asked to trade data for benefits again and again: lower fees, smoother access, better perks.
Shift 3 looks at what happens when consent becomes part of the interface or operating model. Data becomes a policy currency that can shape eligibility, pricing, and the experience of the service. We imagine a personal data wallet where you can grant, limit, and revoke access as easily as you give it, with clear defaults, time bounds, and a visible record of what was shared and why.
If consent is part of the interface, then trust becomes a design outcome. Make the trade-offs explicit and reversible.