Designing tomorrow’s services, today.
Services provide the infrastructure of modern life, but they’re changing faster than most organisations can adapt.
The Future Services Radar is a new quarterly report from CraigWalker that researches and interprets the big shifts we think are going to impact the design of future services. Each edition explores five emerging forces redefining how we live, work and connect. It brings these to life through signals of change, implications for leaders, design provocations and practical actions to take now.
This is not prediction. It is design looking at tomorrow, a way of seeing what it could become so you can think about how to shape the future rather than simply react to it.
We will be releasing the first edition of the Future Services Radar shift by shift, so stay tuned and we hope it helps you think about the future.
This shift explores how invisible AI is becoming the service layer of modern systems, transforming how services operate beneath the surface of everyday life.
CW_Radar Report_2025-01_Invisible AI as a Service Layer.pdf
Download Shift 1
CW_Radar Report_2025-01_Invisible AI as a Service Layer.pdf
CW is a design studio dedicated to the future of services. Our work sits at the intersection of human-centred research, service design and strategic foresight. We’ve partnered with some of the world’s most influential organisations to design not just for today, but for what comes tomorrow.